FACILITATION is a process in which outcome control remains almost entirely in the hands of the parties and counsel. The mediator must be an effective conduit or go between the parties in a difficult negotiation or resolve a conflict. The mediator usually does not offer his advise or counsel, but tries to restore communication and helps to create options for resolution by:
- Ensuring that all relevant information is understood by the parties or confirms that information flow.
- Providing parties the ability to vent
Coaching negotiators on next moves
- Helping parties invent settlement options
transmitting offers and demands
working to overcome potential impasses